What’s in This Issue: Customer Service Standards; SHOT Show 2012; Multiple Trade Name Policy; Hunting Licenses Issued by Retailers; Binary Exploding Targets; Completion of Section A of ATF Form 4473 Out-of-State Driver’s License Used as an Identification Document; REAL ID Act of 2005; Recording Firearms in the Acquisition and Disposition Record; Guide to Requesting Marking Variances; Firearms Commerce in the United States 2011; Looking for Past Newsletters?; FBI NICS Information