What's in this issue: Customer Service Standards; Reminder: Top 10 Frequently Asked Firearms Questions and Answers; Receive Firearms Industry News; Electronic Devices Used to Verify Change of Address; Government Issued Documents Bearing an Incorrect Zip Code; PCS Orders and Military Dependents Purchasing Firearms; Licensed Manufacturer's Registration Requirement with the Department of State, Directorate of Defense Trade Control (DDTC); Guidance to FFLs Affected by Flooding and Other Natural Disasters; Ethnicity and Race on the ATF Form 4473; Firearms Shipments via Common or Contract Carrier; Out-of-Business Procedures; Out-of-Business with Succession; Residence as a Licensed Business Premises; New Move in EPS; Who to Contact with your Firearms Related Questions; FBI NICS News